Community & Impact
Public Records & Resources
Transparency, accountability, and access to the information that helps you understand how SNO911 serves your community.
Non-Emergency:
425-407-3999
Emergency:
Dial 9-1-1
Out of County:
425-407-3970
Business Offices:
425-407-3911
Business Fax:
425-407-3969
Public Records:
425-407-3969
— Incident Feed —
Incident Feed
Incident Feed
Our incident feed shows recent 911 dispatch activity in near real time, giving the community a high-level view of where police, fire, and EMS resources are responding across Snohomish County. It helps you stay informed about active events in your area, supports situational awareness during major incidents, and demonstrates our commitment to transparency while still protecting caller and patient privacy.
Latest
News & Updates
Check out these and other news updates on our NEW Blog/News page
Public Feedback
Send Kudos to the 911 Team
Did a call taker, dispatcher, or response team make a difference for you or someone you care about? The people who answer 911 are often behind the scenes and may never see what happened after the call — or how much their calm voice and quick actions meant.
Use this form to share your thanks or tell a brief story about your experience with Snohomish County 911. Your message is passed on to the employees and their supervisors, helping them understand the impact they made and offering heartfelt recognition for their work to keep our community safe, 24/7.
— Public Records & Documents —
Public Records Request
Find & Request Public Records Online
Looking for a specific document? Visit our public records portal to search our archive, submit a request, log in to your records account, and read commonly asked questions.
Access our Secure Public Records Portal →
If you need help or have questions, you can reach our dedicated Public Records Team at: records@sno911.org
The SNO911 board meeting agendas and minutes provide a comprehensive overview of the decisions, discussions and actions taken at each Board meeting. These meeting minutes serve as a record of the Board’s proceedings and provide the public with an understanding of the important issues and concerns addressed by the Board.
The agendas and minutes are available in an easily accessible format and are updated on a regular basis to ensure the information remains current and relevant. Stay informed about the operations and activities of Snohomish County 911 with the documents provided here.
Board Meeting Records
2026
2025
June 2025
Meeting Cancelled
Nov. 2025
Meeting Cancelled
2024
SAO Audit Exit Conference
Notice
2022
Annual Reports
Annual Reports
Our Annual Report offers a clear, comprehensive look at how Snohomish County 911 serves the community — from handling up to 2,000 calls in a single day to managing the county's core public safety technology and radio systems.
Inside, you'll meet the people behind the headsets, see our goals, successes, and challenges, and learn how we're planning for the future of emergency communications in our growing county. The Community Impact Report shows how every dollar invested in SNO911 translates into stronger emergency communications, safer responders, and better outcomes for the people who call for help.
Annual Reports
2025 Annual Report
Open the interactive flipbook to browse the full report with page-turn navigation.
The Community Impact Report shows how every dollar invested in Snohomish County 911 translates into stronger emergency communications, safer responders, and better outcomes for the people who call for help
Governance
STRUCTURE, OPERATIONS, & POLICIES
This page provides access to the legal and governing documents that outline our organization’s structure, operations and policies. These documents include the Interlocal Agreement, Bylaws, and Corporate Documents, which serve as the foundation for the effective and efficient management of Snohomish County 911. The information contained in these documents is critical for understanding the organization’s goals, responsibilities, and objectives. We encourage everyone to use this page as a resource for information about the inner workings of Snohomish County 911.
SNO911 Interlocal Agreement (ILA)
The foundational agreement governing SNO911's operations and relationships with member agencies.
SNO911 Bylaws
Organizational bylaws outlining governance structure, board operations, and decision-making processes.
SNO911 SERS Articles of Incorporation
Official corporate formation documents establishing SNO911 as an independent government agency.
Appointment of Claims Agent
The Auditors on Record.
News & Media
News & Media Archive
Browse our archive of press releases, news items, and media coverage. Stay current on SNO911 announcements, recognition, and community engagement stories.
Cross-referenced with Community & Impact for a complete picture of how SNO911 connects with and serves Snohomish County.
— Frequently Asked Questions —
FAQs
Frequently Asked Questions
This comprehensive FAQ is your go-to guide for how Snohomish County 911 works and how to use it wisely. Choose a topic — like when to call 911, the Nurse Navigation Program, careers and hiring, or our radio and technology systems — to quickly find clear answers tailored to your questions and interests.
General Public FAQs
What is Snohomish County 911?
Snohomish County 911 is the consolidated emergency communications center that answers 911 calls and dispatches law enforcement, fire, and EMS resources for participating agencies in Snohomish County, providing 24/7 emergency and non-emergency call-taking and radio dispatch services.
When should I call 9-1-1?
Call 9-1-1 any time you think you have an emergency involving an immediate threat to life or property or a crime in progress; if you are unsure whether it is an emergency, you should still call and the call-taker will help determine the appropriate level of response, including using a 10-digit emergency number if you are out of the county.
What should I expect when calling 9-1-1?
The operator will ask for your exact location and phone number first, then ask specific questions about what is happening to determine what kind of help you need and how many responders to send, and may give you pre-arrival instructions, including medical instructions, while responders are being dispatched and updated with the information you provide.
Who should I contact in a non-emergency situation?
For non-emergency law enforcement response, such as reporting a crime that is not in progress or following up on an incident, call the non-emergency number 425-407-3999; for business or administrative matters, contact the appropriate law enforcement or fire agency directly rather than using 9-1-1.
How do I request a public record?
Public records, including 911 audio and CAD records, are requested through the Public Records Center link provided on the site, where you can submit an online request that will be processed according to applicable public records laws and SNO911 policies.
How can I be prepared for an emergency?
Residents are encouraged to make an emergency plan, build an emergency kit with supplies for several days, stay informed through local alerts and resources, and learn when and how to call 9-1-1 so they can respond quickly and appropriately during a crisis.
What if I accidentally dial 9-1-1?
If you accidentally call 9-1-1, do not hang up; stay on the line and tell the call-taker it was a misdial so they can confirm there is no emergency, because hang-ups require them to call you back and, if they cannot reach you, may result in responders being sent to check on you.
Which agencies does Snohomish County 911 serve?
Snohomish County 911 provides emergency communications and dispatch support for participating law enforcement, fire, and EMS agencies across Snohomish County. Community members who want to know whether a specific city or district is served should use the agency list or contact page on the SNO911 website.
When to Call 9-1-1
When should I call 9-1-1?
Call 9-1-1 any time you think you have an emergency involving an immediate threat to life or property or a crime in progress; if you are unsure whether it is an emergency, you should still call and the call-taker will help determine the appropriate level of response, including using a 10-digit emergency number if you are out of the county.
Can I call 9-1-1 if I am not sure it is an emergency?
Yes. If you are unsure, call. Our dispatchers are trained to quickly assess the situation and send the right help. It is always better to call and find out it was not an emergency than to not call and wish you had.
What if I accidentally call 9-1-1?
If you accidentally call 9-1-1, do not hang up; stay on the line and tell the call-taker it was a misdial so they can confirm there is no emergency, because hang-ups require them to call you back and, if they cannot reach you, may result in responders being sent to check on you.
Can I text 911 in Snohomish County?
If text-to-911 is available in your area, it should be used only when calling is not safe or not possible, such as during a domestic violence incident, home invasion, or when a caller has a speech or hearing disability. If a voice call can be made safely, calling 911 is usually the fastest and most effective option.
If I do not speak English well, can I still call 911?
Yes. Callers should still call 911 and state the language they need. Emergency communications centers typically use interpreter services to help gather information and send the right response.
What information should I have ready when I call 911?
Be ready to give the exact location, phone number, and a clear description of what is happening. If possible, share details such as whether anyone is hurt, whether weapons are involved, and any safety concerns so responders can be sent quickly and appropriately.
What to Expect When Calling
What should I expect when I call 9-1-1?
The operator will ask for your exact location and phone number first, then ask specific questions about what is happening to determine what kind of help you need and how many responders to send, and may give you pre-arrival instructions, including medical instructions, while responders are being dispatched and updated with the information you provide.
How quickly will help arrive?
Response times vary by location, call type, and available resources. Dispatchers prioritize and send the nearest available units immediately. For life-threatening situations, we may also provide instructions to assist until responders arrive.
Will someone stay on the line with me?
Yes. In most emergencies, the call taker will stay on the line with you, providing instructions and relaying updates to responding units. Follow all instructions and do not hang up unless the call taker tells you it is safe to do so.
What if I do not speak English?
We have access to language interpretation services for over 240 languages. Tell the call taker what language you speak, and we will connect an interpreter immediately.
Non-Emergency & Public Records
Who should I contact in a non-emergency situation?
For non-emergency law enforcement response, such as reporting a crime that is not in progress or following up on an incident, call the non-emergency number 425-407-3999; for business or administrative matters, contact the appropriate law enforcement or fire agency directly rather than using 9-1-1.
What is the non-emergency number?
The Snohomish County non-emergency number is 425-407-3999. For calls outside of the county, use 425-407-3970. Business offices can be reached at 425-407-3911.
What kinds of records can I request from SNO911?
Requestable records may include items such as call recordings, CAD records, and administrative records, subject to public disclosure rules, privacy protections, and legal exemptions. The fastest way to request records is through the Public Records Center linked from the website.
How do I request a public record?
Public records, including 911 audio and CAD records, are requested through the Public Records Center link provided on the site, where you can submit an online request that will be processed according to applicable public records laws and SNO911 policies.
How long does a public records request take?
Response times vary depending on the scope of the request, whether records must be reviewed for exemptions, and the volume of requests already in process. Requesters should expect an acknowledgment first, followed by updates on timing, clarification needs, or installment delivery if the request is large.
Can elected officials or partner agencies request data or reports from SNO911?
Yes. Partner agencies and public officials often need operational, governance, or performance information. The appropriate route depends on the request type, and it may go through staff leadership, public records, board materials, or established interagency processes.
Who should I contact if I cannot find the right page or I am not sure where to start?
Visitors who are unsure where to begin should use the site contact information or general inquiry options to be directed to the appropriate department, whether they need records, career information, program details, or agency contacts.
Emergency Preparedness
How can I be prepared for an emergency?
Residents are encouraged to make an emergency plan, build an emergency kit with supplies for several days, stay informed through local alerts and resources, and learn when and how to call 9-1-1 so they can respond quickly and appropriately during a crisis.
Does SNO911 offer community preparedness resources?
Yes. We partner with local fire, EMS, and law enforcement agencies to support community preparedness education. Visit our Community & Impact page or contact us for information on upcoming programs.
Where can I sign up for emergency alerts?
Register for Snohomish County AlertSense at snohomishcountywa.gov/alertsense. You can receive alerts by phone, text, or email for emergencies affecting your home and work addresses.
How can I help responders find me faster in an emergency?
Provide the exact street address, apartment or suite number, business name if relevant, nearest cross streets, and any entry instructions such as gate codes or building access details. Keeping house numbers visible and clearly posted can also help responders locate you faster.
Should I hang up after calling 911 once help is on the way?
No. Stay on the line unless the call-taker tells you it is okay to disconnect. Additional questions may help responders prepare, and the dispatcher may have important safety or medical instructions for you while help is coming.
Can I call 911 for evacuation information, severe weather, or disaster guidance?
If there is an immediate emergency, call 911. For general incident updates, evacuation zones, preparedness information, or community alerts, residents should also look to official county, city, and emergency management channels because 911 lines should remain open for urgent emergencies.
Emergency Preparedness
Can I text 9-1-1?
Yes. Text-to-911 is available in Snohomish County. If you cannot speak safely, text 9-1-1 with your location and the nature of your emergency. However, always call if you can — voice calls allow faster, more detailed communication.
When should I use Text-to-911?
Text 9-1-1 when speaking aloud is unsafe — such as during a home invasion or domestic incident — or if you have a hearing or speech impairment. For all other emergencies, calling is faster and more effective.
Are there limitations to Text-to-911?
Yes. Texts do not automatically transmit your GPS location. Always include your exact address in your first message. If you do not receive a reply within a few seconds, try calling 9-1-1. Photos and videos cannot be sent via Text-to-911.
Dispatcher Applicant FAQs
What are the application steps?
Applicants must complete either the Public Safety Testing or CritiCall Dispatcher Exam, then submit an online application when invited; those who advance go through an in-person interview, polygraph, thorough background investigation, psychological evaluation, drug screening, and hearing test before being considered for hire.
What qualities make someone a strong fit for a 911 dispatcher role?
Strong candidates typically bring calm communication, sound judgment, emotional resilience, multitasking ability, accurate data entry, and a commitment to serving the public under pressure. This kind of FAQ can help job seekers self-assess before applying.
How long is the hiring process?
The overall hiring process typically takes about 2-3 months, with the background investigation alone usually requiring 30 to 45 days, although individual timelines can vary based on scheduling and findings.
When would I start the job?
Start dates depend on the timing of upcoming academies and training slots; once all hiring steps are successfully completed, candidates are placed into the next available training session in coordination with SNO911 staffing needs.
Do you hire part-time dispatchers?
SNO911 generally hires dispatchers into full-time positions to support 24/7 operations, and part-time dispatcher positions are not routinely available unless specifically noted in current job postings.
What is the schedule like?
Dispatchers work shifts that provide round-the-clock coverage, including days, evenings, nights, weekends, and holidays; schedules may be fixed or rotating and can include overtime and mandatory coverage based on operational needs.
What shifts are you hiring for?
Hiring is aimed at filling staffing needs across all hours, so new employees should be prepared to work nights, weekends, and holidays rather than only traditional daytime shifts; specific shift details are covered during the hiring process.
How long does training take?
Initial training includes classroom instruction and on-the-job training with a trainer over several months, and most new dispatchers require close to a year of progressive training and evaluation before they are fully released to work independently.
Why does dispatcher training take so long?
Dispatcher training is extensive because staff must learn call-taking, radio operations, medical and law enforcement protocols, computer systems, geography, policy requirements, and stress management. The long training timeline helps protect callers, responders, and the public.
I have used marijuana in the past year. Does that disqualify me?
Marijuana use is reviewed under SNO911's drug and background standards; use within the last year may impact eligibility depending on frequency and context, and final decisions are made during the background process consistent with agency hiring policies.
Nurse Navigation Program
What is the Snohomish County Nurse Navigation Program?
The Nurse Navigation Program routes some 911 callers with non-emergent injuries or illnesses to a licensed Nurse Navigator who assesses symptoms and directs callers to the most appropriate level of care, which may include self-care advice, a virtual visit with a board-certified emergency physician, referral to a local clinic or urgent care center, or connecting with Dispatch Health for in-home care.
When might a caller be connected to Nurse Navigation instead of getting an ambulance right away?
A caller may be transferred to Nurse Navigation when the condition appears non-emergent based on triage protocols and does not require an immediate lights-and-sirens response. The goal is to connect people to the right level of care while preserving emergency resources for critical incidents.
Will EMS providers still respond and transport me to a hospital if I call 911?
Yes. If your condition is urgent, life-threatening, or potentially life-threatening, 911 will dispatch EMS responders who assess you and may transport you directly to a hospital; Nurse Navigation is used only when your condition is not a medical emergency and a different level of care is more appropriate.
Does Nurse Navigation replace emergency medical care?
No. Nurse Navigation is designed for certain non-emergent situations and does not replace emergency response for life-threatening or potentially life-threatening conditions. If the situation is urgent, EMS is still dispatched.
How will a determination be made about which medical clinic I will be referred to?
The Nurse Navigator considers your existing primary care provider, where you last received care, your current location, the time of day, and the availability of local healthcare providers to connect you with the most appropriate clinic, urgent care center, virtual service, or other resource.
Will the nurse schedule a clinic appointment for me at the medical clinic at a predetermined time?
Participating clinics maintain walk-in appointment availability for Nurse Navigation patients rather than fixed appointment times, so you are directed to a clinic that can see you when you arrive during available hours.
Will the staff know when I will arrive and why?
The Nurse Navigator notifies the clinic that you are coming, provides your estimated time of arrival, and shares the reason you are seeking care so clinic staff know to expect you and can see you as soon as possible.
Will the medical providers be able to prescribe medication during my visit?
That depends on the provider you are referred to. Many clinics and telehealth services can prescribe medications as appropriate to your condition.
Should I call to schedule any follow-up or future appointments at the clinic?
Yes. After your initial visit, follow-up care is your responsibility unless the Nurse Navigator or clinic staff makes specific arrangements. Ask the provider about next steps before leaving.
What happens if the nurse determines that my condition warrants transport to a hospital emergency department?
If the Nurse Navigator or responding EMS personnel determine at any point that emergency hospital transport is needed, an ambulance will be dispatched immediately.
What are the qualifications of the Nurse Navigators?
Nurse Navigators are licensed nurses authorized to practice in Washington with professional experience in emergency nursing and training in telephone triage, enabling them to assess symptoms and help determine appropriate care over the phone.
If I talk to the nurse and still want to be transported to the hospital by ambulance, what happens then?
The Nurse Navigator works with you throughout the assessment; if at any point you or the nurse determines that an ambulance is needed, an EMS unit will be dispatched so you can be transported for emergency care.
Accessibility & ADA
How does SNO911 support callers who are deaf, hard of hearing, or have speech disabilities?
SNO911 provides TTY/TDD services, real-time language interpretation for over 240 languages, and accommodations for individuals with disabilities. We are committed to ensuring all community members can access emergency communications.
How do I contact the ADA Coordinator?
Email ada@sno911.org or call 425-407-3920. Our ADA Coordinator monitors compliance, facilitates accommodations, and responds to accessibility complaints.
Is the SNO911 website accessible?
We are committed to WCAG 2.1 accessibility standards. If you encounter any accessibility barriers on our website or in accessing our services, please contact our ADA Coordinator so we can address your needs.
Can caregivers, older adults, or family members use the site to learn where to go for non-emergency help?
Yes. The website can help visitors understand when to use 911, when to use non-emergency numbers, and when alternative programs such as Nurse Navigation may be more appropriate. This is especially useful for older adults, caregivers, and residents trying to avoid unnecessary emergency department visits.
Partner Agencies and Operations
How does SNO911 work with police, fire, and EMS partners?
SNO911 serves as the communications hub between callers and field responders. It coordinates call-taking, incident entry, radio dispatch, and ongoing information updates so partner agencies can respond with shared situational awareness.
What is the difference between SNO911 and the police or fire department?
SNO911 is the emergency communications center that answers calls and dispatches responders, while police, fire, and EMS agencies provide the on-scene response. This distinction helps website visitors understand who handles emergency communications versus field operations.
How are 911 calls prioritized when many incidents happen at once?
Calls are prioritized based on established protocols, the immediacy of danger, medical need, and available information from the caller. Dispatchers continually update priorities as new details come in so the most urgent situations receive the fastest possible response.
Governance & Leadership
Who oversees Snohomish County 911?
Snohomish County 911 is governed through a board and agency leadership structure that supports policy direction, accountability, and collaboration with member jurisdictions and public safety partners. Officials looking for governance materials should review board and policy information on the site.
Where can government officials or community partners find board materials, policies, or official documents?
The website includes sections for policies, procedures, and public records materials that can help officials, journalists, and partner agencies locate official documents. If a specific item is not posted, staff contact or a records request may be the best next step.
— Accessibility —
Accessibility
ADA Coordinator
Snohomish County 911 is committed to ensuring equal access to all individuals, regardless of disability, and upholding the principles of the Americans with Disabilities Act (ADA).
Human Resources staff serve as the agency’s ADA Coordinators.
The ADA Coordinator is responsible for overseeing Snohomish County 911’s compliance with the Americans with Disabilities Act, ensuring that all individuals with disabilities have access to services, facilities, and employment opportunities within the agency.
Snohomish County 911 is dedicated to fostering an inclusive, accessible environment for both employees and the community we serve.
The ADA Coordinator's Role
The ADA Coordinator’s responsibilities include, but are not limited to:
- Monitoring Compliance: Ensuring that the agency’s programs, activities, and services are accessible to individuals with disabilities.
- Providing Assistance: Addressing questions or concerns related to ADA accommodations or accessibility within the workplace or during public interactions.
- Facilitating Accommodation Requests: Coordinating and implementing reasonable accommodations for employees with disabilities to ensure they can perform their job duties effectively.
- Training and Education: Providing guidance and training to staff on ADA requirements and best practices for inclusivity and accessibility.
- Responding to Complaints: Investigating and resolving any complaints regarding ADA violations or access barriers within the agency.
If you have any questions or require assistance related to ADA accommodation or accessibility, please contact our team using the email or phone number below.
ada@sno911.org
Phone
425-407-3920
Language Access
Language Options
Snohomish County 911 provides language access services to ensure all community members can receive emergency assistance regardless of language spoken. We have access to over 240 languages through real-time interpretation services.
When you call 911 and need an interpreter, tell the call taker what language you speak. We will connect an interpreter immediately so you can communicate clearly in an emergency. TTY/TDD services are also available for callers who are deaf, hard of hearing, or speech impaired.
Assistive Technologies
Access for Everyone
SNO911 supports a range of assistive technologies to ensure equitable access to emergency communications. Our systems are compatible with TTY/TDD devices, screen readers, and other accessibility tools.
Access for Everyone
Telecommunications devices for the deaf and hard of hearing connect directly to our dispatch floor.
Text-to-911
Text 9-1-1 from your mobile device when calling is not safe or possible.
Screen Reader Compatibility
Our website is built to WCAG 2.1 standards. Contact us if you experience any barriers.