Careers

Join Our Team

Be the First of the First Responders

— Work With Us —

More Than a Job: A Career with Impact

Every call, every click, every role at SNO911 helps someone on one of the worst days of their life. Whether you're drawn to 911 communications, technology, administration, or support services, you'll find meaningful work, strong training, and a team that has your back while you serve our community.

Why Join SNO911?

When the worst moments of someone's life unfold, Snohomish County 911 is where your steady voice, competent judgment, and teamwork come together to make a life‑changing difference.

If you're looking for a career where you can be the first, first responder for your community, and grow with a team that has your back, this is where it happens.

Watch the "Why Join SNO911" video to hear directly from the people behind the headsets, see what the work is really like, and decide if this is the kind of impact you want to make.

Become a Lifeline to Those in Crisis

Step into the center of the action and see what it really looks like to find calm in chaos behind every 911 call. Hear from the people who answer, coordinate, and sustain our operations, and discover how your skills, compassion, and commitment could help save lives and support our community when it matters most.

"Our goal is to make sure that we send the right help to the right place at the right time. The most amazing thing about being a part of this organization is being able to help make a difference in other people's lives. I've been directly involved in providing CPR instructions to a patient who was dying, and that patient ended up living."

Tara L. | Supervisor

Current Openings

Explore our current opportunities and imagine yourself as part of an extraordinary team that helps our neighbors on their very worst day.

Whether your strengths are in communications and dispatch, technology, administration, or support services, there is a role here where your skills can protect lives and strengthen our community.

WE'RE HIRING

We are actively hiring and welcome you to review our open positions and apply. At times, when application volume is high, we may temporarily pause new submissions so we don’t overwhelm the hiring team to give each applicant the attention they deserve.

If you don’t see an active posting or the application window is paused, please check back regularly for updates. Your next career move could be just around the corner!

Turn your skills into lifesaving impact:

Join Our Team

Find Out If You Are Eligible

When you are part of SNO911 you are also part of the Public Safety family. Do you qualify? If you're a Veteran view our Veteran's Preference Eligibility Form; otherwise, let us know you're interested in joining by filling out the form below!

Veteran's Preference Form

— Applicant Resources —

Got Questions?

Ready to turn your skills into a career that keeps your community safe, day and night?

Our FAQs dive into roles, career paths, hiring, training, and day-to-day realities, so you can discover the path that fits your skills, goals, and desire to make a difference.

View Careers FAQs

Express Your Interest

Let us know you're interested in joining our team. Fill out the form below and we'll reach out when opportunities match your interests.

Benefits at a Glance

At Snohomish County 911, you're not just taking a job, you're building a career in public service with support, stability, and room to grow. Our benefits are designed to help you thrive at work and at home, so you can bring your best to every call, every day.

Competitive Pay and Stability

Snohomish County 911 offers competitive wages with clear pay structures and opportunities to increase your earnings as your skills and responsibilities grow. You'll be part of an essential service agency where your work is always needed and your role is valued.

Health, Wellness, and Support

We provide comprehensive medical, dental, and vision coverage for you and your family, along with access to resources that support mental health and overall well-being. In a high-impact environment like 911, you'll have the backing you need to stay healthy and resilient.

Retirement and Financial Security

Employees have access to a structured public-sector retirement plan that helps you build long-term financial security over the course of your career. Additional options, such as deferred compensation, give you more ways to plan for your future.

Paid Leave and Work–Life Balance

You'll earn paid vacation, sick leave, and holiday benefits that support your health, family, and time with the people who matter most. Additional leave options are available to help you manage life's unexpected events while maintaining a sustainable career.

Training, Certification, and Growth

From day one, new hires receive extensive paid training and ongoing professional development to build confidence and competence in their roles. As you gain experience, you can pursue advanced certifications, specialized assignments, and leadership opportunities.

Schedule and Extra Earning Potential

Because we operate 24/7, shifts are scheduled in advance, so you know when you're working and when you're off. Many positions also offer overtime and extra-duty opportunities, which can significantly increase your overall compensation.

Culture of Teamwork and Service

You'll join a mission-driven team that shows up for each other as much as they show up for the community. From peer support and mentorship to leadership that understands the demands of 911 work, you'll be part of a tight-knit culture that takes pride in making a difference.

Modern Technology and Professional Workspace

Our teams work with modern public safety technology in a secure, professional environment designed to help you focus and perform at your best. Ergonomic workstations, updated systems, and continuous investment in tools help you do lifesaving work effectively.

Benefits & Wage Scales at SNO911

Snohomish County 911 provides excellent benefits and competitive pay for all of our positions. The following benefits summary and wage scales provide information on the pay and benefits offered to both our Represented (Union) and Appointive (Non-Union) staff.

Documents & Pay Scales

— Career Paths —

Turn Your Skills Into a Lifelong Career in Public Safety

Every role at Snohomish County 911 is focused on a single mission: making sure emergency help reaches people who need it, 24/7.

From call takers and dispatchers on the communications floor to the technology specialists who run our critical systems, and the leaders, trainers, and support professionals who keep the organization strong, efficient, and resilient, our career paths are designed to help you serve the community, grow your skills, and build a future in public safety.

Communication Positions

The heartbeat of Snohomish County 911 is a highly trained team of first, first responders behind the scenes, answering 911 emergency and non-emergency calls, coordinating police, fire, and EMS on multiple radio channels, and using advanced technology to guide help to people in crisis, one call at a time.

Call Takers

Call Takers are the first voice on the line, calmly answering 911 and non-emergency calls, asking critical questions, and entering precise information so responders can be sent quickly and safely.

Dispatchers

Dispatchers manage the radio side of the incident, coordinating police, fire, and EMS units in real time and using advanced technology to guide responders through fast-changing situations.

Dispatch Supervisors

Dispatcher supervisors are experienced leaders on the floor who coach and support call takers and dispatchers in real time, ensure procedures are followed, and help manage high-risk or complex incidents as they unfold.

Technology Roles

Behind every successful 911 response is a powerful, resilient technology infrastructure and a team of experts who build, maintain, and evolve it.

From strategic leadership and applications to infrastructure, cybersecurity, radio systems, and facilities, our technology professionals ensure that every call is captured, every dispatch is delivered, and every system is ready when it matters most.

Applications

Lead the strategy, support, and continuous improvement of public safety software. Roles include Applications Manager and Application Support Analysts ensuring call-taking and dispatch systems remain available and reliable.

Infrastructure

Design, build, and maintain the network and server infrastructure that keeps 911 running 24/7. Roles span Security & Infrastructure Manager, Infrastructure Engineers, Systems Engineers, Systems Administrators, and End User Support Specialists.

Radio Systems

Install, maintain, and evolve the mission-critical radio networks that connect first responders across 2,196 square miles. Roles include Radio Systems Supervisor, Radio Systems Technicians/Specialists (ECS), and Facilities & Fleet Coordinator.

Facilities

Maintain the buildings, grounds, and operational assets that support continuous 24/7 emergency communications. Roles include Business Operations Manager and Facilities Coordinator across multiple agency sites.

Bring your expertise to the systems that keep 911 running — explore our current technology roles and apply to help power the critical infrastructure behind every call, every dispatch, and every lifesaving response.

Admin & Support

The Admin & Support team at Snohomish County 911 is the backbone that keeps our 24/7 lifesaving operation running strong, managing the people, processes, budgets, and resources that make every successful response possible.

From HR and finance to training, logistics, and business operations, these professionals turn vision into reality so call takers, dispatchers, and technical teams can focus on what they do best: protecting and serving the community.

Training and Development

Imagine building a career where you're the first, first responder, the trained professional who helps save lives and keep the community safe, one call at a time.

This video walks you through the structured training sequence that takes place over several months. You'll be paid from day one, with increases as you gain the knowledge, skills, and confidence to handle 911 calls and dispatch emergency resources.

With clear milestones, ongoing coaching, and a team that has your back, you'll see exactly how Snohomish County 911 prepares you to step into this critical role.

Watch the video to picture yourself on this path and decide if you’re ready to join the team.