When to Call 911
When to Call 911
Non-Emergency: 425-407-3999
Non-Emergency: 425-407-3999
Live Incident Feed
Live Incident Feed
Public Records & Documents
Public Records & Documents
Our Mission
Who We Are
SNO911 is the trusted link between the community and emergency responders, delivering communications and technology services that support public safety every day. Rooted in accountability, professionalism, and care for one another, we work as one team because what we do matters in life-changing moments.
Our Mission
"At SNO911, we commit to empower each other, foster accountability, and exhibit professionalism knowing our actions have the power to change lives."
SNO911
By The Numbers
Avg. Calls a Day
Our dispatchers respond to up to 2,200 calls each day, sending help and support to citizens with different types of emergencies across Snohomish County.
Avg. Call Response Time
Responding quickly is our top priority and 97.9% of all calls are answered within 20 seconds. We aim to keep our average above the national standard of 95%.
Partner Agencies
Our 911 center is Washington State's largest 911 center by call volume, area and population served. We dispatch calls to 44 fire, police and EMS agencies.
Public Record Requests
In 2025, we received 10,383 public records requests, providing citizens with a range of documents maintained by public agencies.
Technology & Resiliency
Innovation with Impact
SNO911 leads the way in using innovative technology and resilient design to strengthen reliability, speed responses, and improve the quality of 911 services for the communities we serve.
Radio Systems Upgrade
Countywide upgrade to a modern digital radio network so first responders can communicate clearly and reliably in every part of Snohomish County—explore the impact.
ERCES Coverage
Coordinating/working with fire Marshalls to ensure public safety radio systems are available to 1st responders in private buildings—see how ERCES works.
Backup & Redundancy
Layered backup power, network, applications, technology and radio infrastructure designed to keep 911 online and ready, even during disasters or major outages—learn about our resiliency work.
Technologies (Text-to-911, Smart911)
Tools that let you text 911 when you cannot call and share a secure safety profile in advance so call takers can send the right help faster—see how to get started.
Accredited Center of Excellence in Medical Dispatch
A multi-year, data-driven effort that earned national ACE accreditation and ensures every medical 911 call follows proven protocols and rigorous quality review—learn about our journey.
News/Updates
The latest stories, project milestones, and technology updates showing how SNO911 is continually improving emergency communications—read current news and updates.
Careers
Join Our Team
Are you ready to answer the call?
80+
Employees
15K+
Calls Annually
24/7
Always On Duty
100%
Commitment
Responders & Partners
Supporting those who respond
SNO911 partners with 44 police, fire, EMS, and sheriff agencies across Snohomish County, working side by side to deliver seamless, reliable service, and our team is deeply grateful for the trust they place in us.
RESPONDERS: you'll find up-to-date systems information, outage and maintenance notices, protocol and CAD resources, training materials, project updates, and tools that support your daily operations.
Resources / Transparency
Transparency & Public Records
Trusted access to governance, financial, and public records information so you can clearly see how SNO911 operates and delivers public safety services.
Board Packets & Agendas
Meeting materials that show what the SNO911 Board is discussing and deciding—review recent agendas and packets.
Annual Reports & Financial Statements
Yearly summaries of how SNO911 operates, performs, and stewards public funds—read our latest reports and budgets.
Policies & Documents
Foundational agreements, bylaws, and governance documents that explain how SNO911 is structured and operates—view key policies and corporate records.
Public Records Request
Online portal where you can search archives or request specific 911-related records under the Public Records Act—submit or track a records request.
FAQs
Common questions and answers about public records, meetings, and accessing SNO911 information, get quick help before you file a request.
Incident Feed
Incident Feed
Our incident feed shows recent 911 dispatch activity in near real time, giving the community a high-level view of where police, fire, and EMS resources are responding across Snohomish County. It helps you stay informed about active events in your area, supports situational awareness during major incidents, and demonstrates our commitment to transparency while still protecting caller and patient privacy.
FAQ
Questions?
Have questions about how Snohomish County 911 works or what a career here really looks like?
Our FAQs are a great place to start. You'll find clear answers on when and how to use 911, what services we provide, what to expect from programs like Nurse Navigation, and what it's like to work here.
ADA
Accessibility
We are committed to making 911 services, facilities, and employment accessible to everyone. Our accessibility widget — available via the button at the bottom-right of every page — provides tools for contrast, text size, screen reader support, keyboard navigation, and more.