About SNO911
Pioneering the Future of 911
Excellence, empathy, and readiness for what’s next .
Our Mission
Who We Are
At SNO911, we commit to empower each other, foster accountability, and exhibit professionalism knowing our actions have the power to change lives.
This is our why. It drives how we work, how we lead, and how we serve - because every call matters.
As a consolidated emergency communications center, we serve all of Snohomish County. We provide 9-1-1, emergency communications and critical technology services to our communities and first responders - 24 hours a day, 7 days a week, 365 days a year.
Core Ideology
Our core values guide everything we do: Integrity, Vision, Excellence, Empathy, and being Proactive.
We believe in transparent communication, continuous improvement, and working together with our partner agencies to serve the community effectively and compassionately.
SHARED COMMITMENT
Acceptance of a position in our organization is a pledge to fully support our mission and core values, and to follow the Code of Ethics as a professional guideline.
The tasks of our organization place us in a highly visible position of trust and responsibility. This requires a special commitment where we can demonstrate visible evidence of professionalism, a desire to follow lawful policy and procedure, and an ability to perform our duties.
Our organization is the essential link between our citizens and the public safety responders.
“At SNO911, we commit to empower each other, foster accountability, and exhibit professionalism knowing our actions have the power to change lives.”
What Drives Us
Our Values
INTEGRITY
VISION
EXCELLENCE
EMPATHY
PROACTIVE
Our Commitment
Code of Ethics
As an employee of SNOHOMISH COUNTY 911, my fundamental obligation is to serve the citizens of the community and to uphold the ethics of SNOHOMISH COUNTY 911.
While I consider the way I choose to conduct my private affairs a personal freedom, I accept responsibility for my actions, as well as my inactions, whether on duty or off duty, when those actions bring disrepute on:
The public image of SNOHOMISH COUNTY 911
My fellow employees
The agencies served by SNOHOMISH COUNTY 911
I will perform all my duties in a professional and competent manner. I consider professionalism and good judgment in the use of my authority to be a significant element of public trust.
I accept that I must consistently strive to achieve excellence in learning the necessary knowledge and skills associated with my duties.
I understand the importance of maintaining my physical fitness and mental alertness so that I am capable of performing my duties.
I am expected to be truthful and honest in my dealings with others.
I will seek affirmative ways to comply with the standards of my agency and the lawful directions of my supervisors.
I will treat others with courtesy at all times. I consider it to be a professional weakness to allow another’s behavior to dictate my response.
I will not allow others’ actions or failings to be my excuse for not performing my duties in a responsible, professional, and expected manner.
I will not allow my personal feelings, prejudices, animosities, or friendships to influence the responsibilities entrusted to my job.
I will affirmatively seek ways to avoid conflicts and potential conflicts of interest that could compromise my official authority or public image.
I hold the authority inherent in my position to be an affirmation of the public’s trust in me as a member of SNOHOMISH COUNTY 911. I do not take this trust lightly.
As long as I remain in this position, I will dedicate myself to maintaining this trust and upholding all the ideals of this chosen profession.
By adhering to these principles, we honor the trust placed in us and fulfill our mission to save lives and protect our community.
Our Journey
Voice of Calm, Courage and Confidence
Founded as SNOCOM in 1971 and SNOPAC in 1973, these centers later merged to become Snohomish County 911, serving more than 800,000 residents across the county.
Together, we have steadily strengthened 911 services with proven protocols, strong training, and constant quality checks to keep callers safe. Call handling is reviewed and measured using modern tools so the team can spot issues early, coach dispatchers, and continuously improve care on every call.
Explore the Journey to Excellence and see how SNO911 has transformed investments in people, protocols, and technology into a smarter, faster, and more resilient lifeline for every 911 caller in Snohomish County.
2018
Consolidation of SNOCOM and SNOPAC into SNO911
Formal organizational merger created single COUNTY WIDE emergency communications center with UNIFIED 911 GOVERNANCE, SHARED PROTOCOLS, AND CONSISTENT STANDARDS
2018-2021
CROSS TRAINING ALL CALL-TAKERS
Multi-year process to cross-train staff on medical call-taking, fire and police dispatch, equipment/console usage and new MPDA workflows, BUILDING A UNIFIED, FLEXIBLE WORKFORCE.
2018
PHYSICAL CONSOLIDATION INTO ONE FACILITY
Both legacy centers brought into single operations floor with unifying processes and supervision.
2020 - 2022
IMPLEMENTATION OF COVID-19 PROTOCOL 36 AND ENHANCED INFORMATION AND DISPATCH SCREENING
Rapid deployed enhanced questioning and dispatch screening in March 2020 while managing proximity to nation's first documented COVID-19 patient in Mill Creek.
2022 - 2025
NEW FACILITY PLANNING AND MOVE
Acquired property, designed STATE-OF-THE-ART FACILITY (planning mid-2022 - May 21, 2025) then moved operations TO SUPPORT GROWTH, RESILIENCE AND OPERATIONAL EXCELLENCE.
2024
AI-POWERED NON-EMERGENCY SOLUTION IMPLEMENTATION
AI-powered platform to answer, triage, and rout non-emergency calls reducing dispatcher load and CUTTING NON-EMERGENCY CALLS REACHING DISPATCHERS BY UP TO 70% or more. FREEING CALL TAKERS TO FOCUS ON THE MOST URGENT INCIDENTS.
2025
COUNTYWIDE RADIO REPLACEMENT PROJECT
Completed MAJOR RADIO REPLACEMENT and cutover, MODERNIZING MISSION-CRITICAL voice communications FOR IMPROVED RELIABILITY, REACH AND CLARITY
2026
ACHIEVED ACCREDITED CENTER OF EXCELLENCE CERTIFICATION
Confirming SNO911 teams are dispatching at the highest international standard, reinforcing public trust while DELIVERING DATA DRIVEN, CONSISTENT AND LIFE SAVING PERFORMANCE ON EVERY CALL.
Accessibility
ADA Coordinator
Snohomish County 911 is committed to ensuring equal access to all individuals, regardless of disability, and upholding the principles of the Americans with Disabilities Act (ADA).
Human Resources staff serve as the agency’s ADA Coordinators.
The ADA Coordinator is responsible for overseeing Snohomish County 911’s compliance with the Americans with Disabilities Act, ensuring that all individuals with disabilities have access to services, facilities, and employment opportunities within the agency.
Snohomish County 911 is dedicated to fostering an inclusive, accessible environment for both employees and the community we serve.
The ADA Coordinator's Role
The ADA Coordinator’s responsibilities include, but are not limited to:
- Monitoring Compliance: Ensuring that the agency’s programs, activities, and services are accessible to individuals with disabilities.
- Providing Assistance: Addressing questions or concerns related to ADA accommodations or accessibility within the workplace or during public interactions.
- Facilitating Accommodation Requests: Coordinating and implementing reasonable accommodations for employees with disabilities to ensure they can perform their job duties effectively.
- Training and Education: Providing guidance and training to staff on ADA requirements and best practices for inclusivity and accessibility.
- Responding to Complaints: Investigating and resolving any complaints regarding ADA violations or access barriers within the agency.
If you have any questions or require assistance related to ADA accommodation or accessibility, please contact our team using the email or phone number below.
ada@sno911.org
Phone
425-407-3920
SNO911
By The Numbers
Avg. Calls a Day
Our dispatchers respond to up to 2,200 calls each day, sending help and support to citizens with different types of emergencies across Snohomish County.
Avg. Call Response Time
Responding quickly is our top priority and 97.9% of all calls are answered within 20 seconds. We aim to keep our average above the national standard of 95%.
Partner Agencies
Our 911 center is Washington State's largest 911 center by call volume, area and population served. We dispatch calls to 44 fire, police and EMS agencies.
Public Record Requests
In 2025, we received 10,383 public records requests, providing citizens with a range of documents maintained by public agencies.
Incident Feed
Incident Feed
Our incident feed shows recent 911 dispatch activity in near real time, giving the community a high-level view of where police, fire, and EMS resources are responding across Snohomish County. It helps you stay informed about active events in your area, supports situational awareness during major incidents, and demonstrates our commitment to transparency while still protecting caller and patient privacy.
Visit Us
Office Location & Contact
Emergency: Dial 9–1–1
Non Emergency: 425–407–3999
Out of County Emergency: 425–407–3970
Business Offices: 425–407–3911
Business Fax: 425–407–3969
Public Records: 425–407–3935
Public Records: records@sno911.org
Recruitment: careers@sno911.org
Human Resources: hr@sno911.org
ADA Coordinator: ada@sno911.org
Send us an email: info@sno911.org
Business Hours
Mon – Thurs: 8:30am – 4:00pm
Fri: 9:00am – 1:00pm
Sat & Sun: Closed
Site parking map — click to enlarge
SNO911 SMS Policy
Follow Up Messages About Your Call
Snohomish County 911 (SNO911) and participating public safety agencies may send automated SMS text messages to individuals who contact 911 for service in Snohomish County. These messages may include:
- Acknowledgment that your call is in queue and pending assignment
- Notification when an officer, firefighter, or unit has been assigned to your call
- Notification when your call for service has been resolved
- Follow-up information if your call involved a nurse referral
- A link to a brief satisfaction survey regarding your experience with your 911 call and your interaction with responders
Not all message types will be sent for every call. The number and type of messages you receivedepends on the nature of your call, the responding agency, and how your call is resolved.
Message Frequency: Up to 4 messages per incident.
Message & Data Rates: Standard message and data rates may apply depending on your carrierand plan.
Opt-Out: Reply STOP to any message at any time to stop receiving SMS notifications. Reply HELP for assistance.
Privacy Policy: We use your phone number only to send call status updates, optional feedback inquires, or other information directly related to your 911 interaction. We do not sell your information or share it with third parties for marketing. We do not use it for any purpose unrelated to your call for service, except as required by law.
Participating Agencies: SMS notifications are currently available for calls for service handled by participating agencies within Snohomish County. Not all agencies may participate.
For questions about this program, contact SNO911 at 425-407-3911
Our Partners
Member Agencies
We are honored to serve as the communications backbone for 43 fire, law enforcement, and EMS agencies across Snohomish County. Their ability to respond swiftly and safely depends on the systems and support we provide, and in turn, our success is measured by the strength and impact of their work in the field.
Thank you to the first responders who partner with us every day to answer calls from our community and deliver help when it’s needed most.
Law Enforcement Agencies
- Arlington Police Department
- Brier Police Department
- Darrington Police Department
- Edmonds Police Department
- Everett Police Department
- Gold Bar Police Department
- Granite Falls Police Department
- Lake Stevens Police Department
- Lynnwood Police Department
- Marysville Police Department
- Mill Creek Police Department
- Monroe Police Department
- Mountlake Terrace Police Department
- Mukilteo Police Department
- Snohomish County Sheriff's Office
- Snohomish Police Department
- Stanwood Police Department
- Sultan Police Department
- Woodway Police Department
Fire & EMS Agencies
- Everett Fire Department
- Fire Marshal
- Marysville Fire District
- Mukilteo Fire Department
- North County Regional Fire Authority
- Snohomish Regional Fire and Rescue
- Snohomish County Airport Paine Field Fire Department
- Snohomish County Fire District 4
- Snohomish County Fire District 5
- Snohomish County Fire District 15
- Snohomish County Fire District 16
- Snohomish County Fire District 17
- Snohomish County Fire District 19
- Snohomish County Fire District 21
- Snohomish County Fire District 22
- Snohomish County Fire District 24
- Snohomish County Fire District 25
- Snohomish County Fire District 26
- Snohomish County Fire District 27
- South County Fire
Careers
Join Our Team
If you’re looking for work that matters, there’s a place for you at Snohomish County 911.
Every role on our team, from call takers and dispatchers to technologists and support staff helps connect neighbors with lifesaving help, using state-of-the-art systems in a purpose-built emergency communications center.
If you thrive under pressure, love learning new technology, and want a career where you can make a real difference one call at a time, we invite you to explore current opportunities and consider joining the team behind “help starts here.”