Innovation Every Day

Core Ideology

We are guided by our shared commitment to the safety and well-being of those we serve. Our mission, values and code of ethics define our purpose and guide our behaviors. These shared beliefs help us carry out our duties with integrity and provide a roadmap to the future.

Shared Commitment

Acceptance of a position in our organization is a pledge to fully support our mission and core values, and to follow the Code of Ethics as a professional guideline. The tasks of our organization place us in a highly visible position of trust and responsibility. This requires a special commitment where we can demonstrate visible evidence of professionalism, a desire to follow lawful policy and procedure, and an ability to perform our duties. Our organization is the essential link between our citizens and the public safety responders.

Our Mission

Snohomish County 911 is an integrated emergency services team providing the vital lifeline between responders and the community. We are committed to excellence and innovation in all aspects of our communications and technology services in order to promote the safety and welfare of those we serve.

Our Values

  • Integrity: Demonstrating personal responsibility through the ownership of our actions.
  • Vision: Readiness for the future through planning and innovation.
  • Excellence: Commitment to the highest standards in every service we provide.
  • Empathy: Demonstrating unbiased caring and patience.
  • Proactive: Forward thinking that anticipates the next steps, then following through.

Code of Ethics

As an employee of SNOHOMISH COUNTY 911, my fundamental obligation is to serve the citizens of the community and to uphold the ethics of SNOHOMISH COUNTY 911. While I consider the way I choose to conduct my private affairs a personal freedom, I accept responsibility for my actions, as well as inactions, while on duty or off duty, when those actions bring disrepute on the public image of SNOHOMISH COUNTY 911, my fellow employees and the agencies served by SNOHOMISH COUNTY 911. I will perform all my duties in a professional and competent manner. I consider professionalism and good judgment in the use of my authority to be a significant element of public trust. I accept that I must consistently strive to achieve excellence in learning the necessary knowledge and skills associated with my duties. I understand the importance of maintaining my physical fitness and mental alertness so that I am capable of performing my duties. I am expected to be truthful and honest in my dealings with others. I will seek affirmative ways to comply with the standards of my agency and the lawful directions of my supervisors. I will treat others with courtesy at all times. I consider it to be a professional weakness to allow another’s behavior to dictate my response. I will not allow others’ actions or failings to be my excuse for not performing my duties in a responsible, professional, and expected manner. I will not allow my personal feelings, prejudices, animosities, or friendships to influence the responsibilities entrusted to my job. I will affirmatively seek ways to avoid conflicts and potential conflicts of interest that could compromise my official authority or public image. I hold the authority inherent in my position to be an affirmation of the public’s trust in me as a member of SNOHOMISH COUNTY 911. I do not take this trust lightly. As long as I remain in this position, I will dedicate myself to maintaining this trust and upholding all the ideals of this chosen Profession.

Our History

The Voice of Calm, Courage and Confidence

In 1971, an organization called SNOCOM was established in South Snohomish County. It was the first consolidated 911 center in the county, and it served a handful of areas including Brier, Edmonds, Mountlake Terrace, Lynnwood, Woodway, and Fire District 1. The people behind SNOCOM believed that by combining the resources and efforts of these areas, they could provide more efficient and effective emergency response services to their residents.

As the years went by, SNOCOM continued to expand its reach. As it expanded, Mill Creek and Mukilteo joined the coalition, further strengthening its ability to serve the community. Together, these communities formed a tight-knit network of emergency responders that worked tirelessly to keep their residents safe.

While SNOCOM was serving the community and expanding its reach, another organization called SNOPAC was established in 1973. It was initially made up of 11 police agencies and 24 fire districts/agencies. Like SNOCOM, SNOPAC improved emergency response services in the area by consolidating resources and expertise.

SNOPAC grew and evolved alongside SNOCOM. Together, these two organizations formed a powerful partnership that allowed them to provide top-notch emergency response services to the people of South Snohomish County and eventually merged to form Snohomish County 911.

We are proud to have been committed to the safety of the 800,000 residents living in Snohomish County since the beginning. When seconds count, 911 answers the call. It’s an honor to continue to innovate and improve public safety technologies to provide excellent service to our community.

Interested in joining our team?

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