Over 80% of calls made to 911 come from mobile phones. While mobile phones can be an important public safety tool, they can also create unique challenges for emergency responders. When you dial 911 from a mobile phone, in most cases, the 911 call taker has very little information to help you – only your phone number and a very general sense of your location.

This may not help in an emergency when seconds count, particularly if you or your loved ones have medical conditions, or if there is a fire. Smart 911 can help save precious seconds in emergency situations.

How Does Smart911 Work?

Smart 911 allows citizens to provide the additional details that 9-1-1 call takers may need in order to assist them during an emergency. When you dial 9-1-1 today the information received by the 9-1-1 call center can be limited based on the type of phone you are calling on. With Smart 911, anytime you make an emergency call from a phone registered with your Safety Profile, the 9-1-1 systems recognizes your phone number and automatically displays your profile on the screen of the call taker who receives your call.

At a time when you may be panicked, or unable to communicate, or it could be unsafe to communicate, Smart 911 ensures that the details you would need to tell 9-1-1 are immediately available in the event you cannot verbally provide them. Smart 911 is free, private and secure.

Is my information secure?

Smart 911 utilizes the highest standards in physical and computer security technologies and conducts regular audits to ensure all information held in Smart 911 is kept secure, and only made available to 9-1-1 and emergency responders who are responding to or planning for emergencies. It’s our business to protect your information and ensure it gets to the people that need it, when they need it.

Smart 911’s lifesaving service has been recognized by thousands of trusted sources across the county, is accredited by the Better Business Bureau, and secured by SSL and Norton.

Is my information kept private?


Your privacy is important to us. Your information is made available ONLY to 9-1-1 call takers and responders ONLY in the event you call 9-1-1. Please note that once information is shared with 9-1-1, it may then be subject to public disclosure. For example, your address could be listed on a police report.

In some areas, you can choose to allow Smart 911 to share your profile with Emergency Managers as they prepare for and respond to emergencies. If you reside or work in one of these areas, you will be presented with this option. Please review our privacy policy for more information.

Does my Safety Profile expire?

No. However Smart 911 requires you to log into your Safety Profile and confirm or update your information every 6 months. Even if no information has changed within 6 months, 9-1-1 call takers need to be assured that the information they are viewing during your call is accurate within the past 6 months.

Why should I use Smart911?

Smart 911 can help protect you, your loved ones, and other members of your household. By creating a Safety Profile with Smart 911 during a calm moment, you can take the time to ensure that the information is correct and accurate and exactly what you would like to be communicated to emergency response teams in an emergency. Smart 911 is free to all citizens.

View these and more Frequently Asked Questions at

Ready to build your Smart 911 Safety Profile? Get started today!



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